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PRIVACY POLICY

Phukwane Builders (Pty) Ltd
Last Updated: September 1, 2025

1. INTRODUCTION

Phukwane Builders (Pty) Ltd (“we”, “us”, “our”, or “the Company”) is committed to protecting your personal information and respecting your privacy rights in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”) and other applicable South African privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our construction services, visit our website, or engage with us in any capacity.

2. INFORMATION OFFICER

Our designated Information Officer, as required by POPIA, is responsible for ensuring compliance with this policy:

Information Officer: [Name to be appointed]
Contact Details:

  • Email: info@phukwanebuilders.co.za
  • Phone: +27714961645
  • Address: Pretoria, South Africa

3. PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information:

3.1 Client Information

  • Full names and contact details (phone, email, physical address)
  • Identity/passport numbers and copies
  • Financial information (banking details, credit checks, payment history)
  • Property information and construction requirements
  • Communication records and correspondence
  • Emergency contact information

3.2 Supplier and Contractor Information

  • Business registration details and tax numbers
  • Banking and payment information
  • Qualifications, certifications, and insurance details
  • Performance records and evaluations
  • Contact details of authorized representatives

3.3 Employee Information

  • Personal details (names, ID numbers, addresses, contact information)
  • Employment history and qualifications
  • Skills assessments and training records
  • Salary and benefits information
  • Health and safety training records
  • Biometric information (for site access control)

3.4 Website Visitors

  • IP addresses and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Cookies and similar tracking technologies
  • Geographic location data

4. PURPOSE OF PROCESSING

We process your personal information for the following lawful purposes:

4.1 Contract Performance

  • Project planning, design, and construction services
  • Material procurement and supplier management
  • Project scheduling and resource allocation
  • Quality control and site management
  • Invoicing and payment processing
  • Compliance with construction regulations and building codes
  • Health and safety requirements
  • Tax and financial reporting obligations
  • Employment law compliance
  • Professional licensing requirements

4.3 Legitimate Business Interests

  • Marketing our construction services
  • Improving our service quality
  • Business development and networking
  • Risk management and insurance purposes
  • Dispute resolution and legal proceedings
  • Direct marketing communications
  • Newsletter subscriptions
  • Social media engagement
  • Customer testimonials and case studies

5. LAWFUL BASIS FOR PROCESSING

We process your personal information based on:

  • Performance of Contract: When necessary to fulfill our construction agreements
  • Legal Obligation: To comply with South African laws and regulations
  • Legitimate Interest: For business operations and service improvement
  • Consent: Where you have explicitly agreed to specific processing activities
  • Vital Interest: In emergency situations affecting health and safety

6. INFORMATION SHARING AND DISCLOSURE

We may share your personal information with:

6.1 Service Providers

  • Subcontractors and construction specialists
  • Material suppliers and equipment rental companies
  • Professional consultants (architects, engineers, quantity surveyors)
  • Financial institutions and payment processors

6.2 Regulatory Authorities

  • Municipal building departments
  • Health and safety inspectors
  • Tax authorities (SARS)
  • Professional regulatory bodies
  • Law enforcement when legally required

6.3 Third Parties (with consent)

  • Insurance companies
  • Financial institutions for credit applications
  • Marketing partners for joint promotions

7. CROSS-BORDER TRANSFERS

If we transfer your personal information outside South Africa, we will:

  • Ensure adequate levels of protection as required by POPIA
  • Obtain your explicit consent where necessary
  • Implement appropriate safeguards and contractual protections
  • Notify you of the transfer and destination country

8. DATA RETENTION

We retain personal information only as long as necessary for:

  • The purposes for which it was collected
  • Legal and regulatory compliance requirements
  • Resolution of disputes and enforcement of agreements

Typical retention periods:

  • Client project records: 7 years after project completion
  • Employee records: 5 years after termination
  • Financial records: 5 years as required by tax law
  • Marketing communications: Until consent is withdrawn

9. YOUR RIGHTS UNDER POPIA

You have the following rights regarding your personal information:

9.1 Right of Access

Request details about what personal information we hold about you and how it’s processed.

9.2 Right to Correction

Request correction of inaccurate or incomplete personal information.

9.3 Right to Deletion

Request deletion of your personal information under certain circumstances.

9.4 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

9.5 Right to Restrict Processing

Request limitation of processing under specific conditions.

9.6 Right to Data Portability

Request your personal information in a portable format.

To exercise these rights, contact our Information Officer using the details provided above.

10. SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure physical access controls to offices and construction sites
  • Encrypted data transmission and storage systems
  • Regular security assessments and updates
  • Staff training on data protection requirements
  • Incident response and data breach procedures
  • Secure disposal of documents and electronic media

11. COOKIES AND WEBSITE TRACKING

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic and usage patterns
  • Provide personalized content and services
  • Enable social media integration

You can manage cookie preferences through your browser settings.

12. MARKETING COMMUNICATIONS

We may send you marketing communications about our services if:

  • You have provided consent
  • You are an existing client and the communication relates to similar services
  • We have a legitimate interest and you haven’t opted out

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting our Information Officer
  • Updating your preferences on our website

13. CHILDREN’S PERSONAL INFORMATION

We do not knowingly collect personal information from children under 18 years without appropriate parental or guardian consent, as required by POPIA.

14. DATA BREACH NOTIFICATION

In the event of a data breach that poses a risk to your rights and freedoms, we will:

  • Notify the Information Regulator within 72 hours where feasible
  • Inform affected individuals without undue delay
  • Implement measures to mitigate potential harm
  • Cooperate fully with regulatory investigations

15. COMPLAINTS AND DISPUTES

If you have concerns about our processing of your personal information:

  1. Contact our Information Officer first to resolve the matter
  2. File a complaint with the Information Regulator:
    • Website: www.inforegulator.org.za
    • Email: enquiries@inforegulator.org.za
    • Phone: 012 406 4818
  3. Seek legal recourse through South African courts if necessary

16. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • Updates to applicable laws and regulations
  • Improvements to our data protection measures

We will notify you of significant changes through:

  • Website notices
  • Email communications
  • Direct notification for material changes

17. CONTACT INFORMATION

For questions, requests, or concerns about this Privacy Policy:

Phukwane Builders (Pty) Ltd
Information Officer: Elias Sibiya
Address: Pretoria, South Africa
Phone: +27714961645
Email: info@phukwanebuilders.co.za
Website: www.phukwanebuilders.co.za

18. GOVERNING LAW

This Privacy Policy is governed by the laws of the Republic of South Africa, including POPIA, the Promotion of Access to Information Act (PAIA), and other applicable data protection legislation.

Effective Date: 1 September 2025
Version: 1.0